Session/Event Details
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Title: |
Large Firm Strategies for Working with Our Customers: An Interactive Session |
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Area of Discipline: |
Miscellaneous |
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Description: |
We constantly struggle to keep in touch with our customers. Understanding “the customer” has become more complex as the size of large firms has grown and we have many constituencies often with competing agendas. Limited resources and expectations of continuing reductions in the cost of technology complicate the situation even more. This session is designed to be provide a practical discussion of techniques that can be used develop strategies to better develop relationships, understand and better serve our customers. We explore practical methods that can be used to identify, categorize and approach the management of our customers and give you a chance to participate and use the tools and techniques explored during the session. Be ready to discuss one of the most serious challenges facing us: how to understand our customers and manage an effective response to their needs. |
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Date/Time: |
8/24/2009 10:30 a.m.
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Location: |
Nat'l Harbor 2&3 |
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Speaker(s): |
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Learning Objectives: |
Explore way to better understand your customer; understand how to develop a framework for organizing your thoughts about customer management;develop specific takeaways to jumpstart this process for your organization. |
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Skill Level: |
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Target Audience: |
CIOs/IT Management/Technology Partners
Executive Directors/Administrators
Practice Mgmt Prof's (client serv/bus analyst) |
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Area of Focus: |
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Job Level Target: |
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Documents: |
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Add to my Online Itinerary
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