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    Session/Event Details

    Title: From Good to Great – Take Your Group from Litigation Support Providers to Expertise Ambassadors for Your Firm
    Area of Discipline: Practice Management Peer Group
    Description: Whether you are starting a new litigation support group or growing an existing group into a more complex practice support department this session will be of interest to you. Our speakers discuss successful client development strategies; ways in which to improve your knowledge and understanding of business practices; how to leverage key relationships to advance your cause; how you can remain current in an evolving legal market; and how to maintain quality service in challenging economic times. Many litigation support managers aspire to take their groups from a shared service or back office function to a service which is valued by both the firm and its clients. This transition or journey will be discussed and tips will be provided on how to transition from an administration group into a client-valued service.
    Date/Time: 8/24/2009 2:30 p.m.    
    Location: Wood Wilson B
    Speaker(s):
    Duane Lites - Jackson Walker L.L.P.
    Dominic Jaar - Ledjit Consulting
    Susan Wortzman - Wortzman Nickel, PC
    Learning Objectives: Learn about successful client development and marketing strategies to grow a litigation support resource; learn how to transition from a support group to an integral part of the law firm or legal department management structure.
    Skill Level:
    Target Audience: CIOs/IT Management/Technology Partners
    Executive Directors/Administrators
    Human Resources Professionals
    Lit Support/eDiscovery Professionals
    Marketing Professionals
    Practice Mgmt Prof's (client serv/bus analyst)
    Project Management Professionals
    Area of Focus:
    Job Level Target:
    Documents:


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